Product Support Sales Representative

Hastings Deering (Australia) Ltd

Build strong customer partnerships and drive aftermarket growth with Hastings Deering – where our people build something BIGGER!

We’re looking for an experienced and customer-focused Product Support Sales Representative to join our Construction Industries team in Emerald. This is a permanent, full-time opportunity supporting customers across Central Queensland.

Reporting to the Product Support Sales Manager – Regional, you’ll manage a defined customer territory, building trusted relationships and identifying parts and service solutions that improve equipment performance, increase uptime and reduce total cost of ownership.

What you’ll be doing

• As a Product Support Sales Representative at Hastings Deering, you will:
• Build trusted customer relationships – understand your customers’ businesses, equipment needs and key drivers to deliver value-focused solutions.
• Manage your territory – develop and execute Account and Territory Plans aligned with sales and performance targets.
• Drive parts and service opportunities – proactively identify, manage and progress opportunities through the sales funnel using CRM.
• Support equipment performance – conduct equipment inspections, including CTS and TA1/TA2, to identify equipment health risks and future service opportunities.
• Deliver aftermarket solutions – promote Caterpillar offerings including CVAs, Repair Options, Rebuilds and digital platforms such as HD360, VisionLink, Cat Inspect and Cat Central.
• Solve customer challenges – work closely with internal teams to resolve parts, warranty and service issues and improve customer satisfaction and equipment uptime.
• Identify growth opportunities – monitor fleet movements, equipment age and competitor activity to identify new and at-risk opportunities.
• Demonstrate customer value – regularly engage key customer stakeholders to showcase Hastings Deering’s capability, solutions and value while working towards parts and service targets.

What you’ll need

A successful teammate will bring

- Strong industry experience – A minimum of five years’ experience in a customer-facing role within the heavy earthmoving or a related industry.

- Territory and account management capability – Demonstrated experience managing a large and diverse customer portfolio.

- Customer relationship skills – A proven ability to build long-term, value-driven relationships and deliver strong customer outcomes.

- Sales capability – Experience in sales execution, customer acquisition, account management and using CRM systems to manage opportunities.

- Technical or commercial knowledge – Tertiary qualifications in Business, Commerce, Engineering OR equivalent industry experience demonstrating commercial acumen.

- Strong communication and influencing skills – Confidence engaging customers and internal stakeholders, solving problems and influencing outcomes.

- Relevant industry knowledge – Caterpillar product knowledge, Hastings Deering systems experience or relevant trade qualifications will be HIGHLY regarded.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

- Competitive Package – competitive remuneration, commission structure and a fully maintained support vehicle.

- Stable & Long-Term Career – build your career with one of the world’s leading Caterpillar dealerships.

- Career Development – ongoing training and support with opportunities to further your career.

- Annual Salary Reviews – regular remuneration reviews as part of our employee offering.

- Health & Wellbeing Support – Employee Assistance Program for you and your family.

- Insurance Benefits – salary continuance insurance.

- Employee Discounts – access discounts across private health, vehicles, travel and more.

- Team & Culture – be part of a collaborative environment focused on innovation, partnership and execution.

Interested? Here's What's Next

If you’re passionate about building strong customer relationships and delivering solutions that make a genuine difference to our customers, we’d love to hear from you!

📌 Apply Now – click the button below.

📞 Enquiries: 1300 071 618

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.