Radiology Administrator/Clerical Officer

We are recruiting for a part -time x 30 hours position working Monday, Tuesday, Thursday and Friday 9 AM - 5 PM.

To monitor and manage active and backlog waiting list data, for the X-RAY team, contact patients via telephone and Trust systems, ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints.

You may need to help out on the main Reception desk or other teams at times.

helping out on the Reception desk and other teams if needed.

Liaise with clinical and non-clinical staff.

Act as first point of contact for queries.

Escalate complaints, capacity issues and patient concerns appropriately.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

To monitor, manage and validate active and backlog waiting list data

To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

Implement the policy and investigate patients who do not attend (DNA) their appointment

To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP

* Attend appropriate meetings as required by the role’s line manager.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.