Receptionist & Administrator for Fertility Clinic

Receptionist & Administrator

Remuera | Full Time, 40 Hours per Week (Monday to Friday)

About the Role

We are looking for an organised, proactive, and patient-focused Receptionist & Administrator to join our Patient Services team at Fertility Associates.

As the first point of contact for many of our patients, you will play an important role in creating a welcoming and supportive experience while contributing to the smooth day-to-day operation of the clinic. You will assist with patient enquiries, appointment bookings, reception duties, and a variety of administrative tasks that support the delivery of exceptional fertility care.

This is a busy and varied role that requires strong organisation, attention to detail, and the ability to manage competing priorities in a fast-paced clinical environment. Working closely with doctors, nurses, counsellors, laboratory staff, and the wider clinic team, you will help ensure patients receive a seamless experience throughout their fertility journey.

About Us

At Fertility Associates, we help families grow. For 37 years, we've supported people across Aotearoa New Zealand on their fertility journey, offering the latest treatment options from leading clinicians, with both private and publicly funded care available.

We've proudly welcomed more than 30,000 babies into the world, driven by our commitment to exceptional care, outstanding outcomes, and a strong patient-first ethos. Our team thrives on collaboration and support, working together towards one shared goal: helping our patients become parents.

Our values, Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi, guide everything we do. We're committed to providing the best care for people of all backgrounds and to being an inclusive, equitable workplace where everyone feels they belong.

Key Responsibilities

Welcome patients and visitors, creating a warm, professional, and supportive first impression of the clinic.

Manage incoming phone calls, emails, and patient enquiries in a timely and professional manner.

Coordinate patient appointments, consultations, scans, and treatment visits.

Process patient payments and assist with routine billing administration.

Assist with document management, filing, and general office administration.

Contribute to the efficient day-to-day operation of reception and patient services.

Work collaboratively with the wider team to ensure patients receive a positive and seamless experience throughout their fertility journey.

Skills and Experience

We're looking for someone who is

Caring, empathetic, and committed to delivering a positive patient experience.

Highly organised with strong attention to detail.

Confident communicating both in person and over the phone and online.

Able to manage competing priorities in a busy and fast-paced environment.

Eager to learn and develop new skills.

Proactive, reliable, and enjoys working as part of a team.

Comfortable learning new systems and technology quickly.

Professional, adaptable, and able to remain calm under pressure.

Previous experience in reception, administration, customer service, hospitality, retail, or another people-focused role would be advantageous, but is not essential. This role would suit someone looking to take the next step in their career and build their experience within a healthcare environment.

Full training will be provided to the successful candidate.

Why Join Us?

A fertility journey is life-changing, and patients never forget how they were treated along the way. At Fertility Associates, we make that journey as positive as possible, with empathy, kindness, and genuine care. Our work is more than a job. It's about making a real difference in people's lives and sharing in the joy when dreams of becoming parents come true.

In return, we offer

No rostered weekends

5 weeks annual leave

Free on-site car parking

A day off for your birthday

A performance-based annual bonus (discretionary)

A slowdown period over Christmas

A supportive and collaborative team environment

* The opportunity to make a meaningful difference every day

Apply Now

If this sounds like you and you'd like to join our wonderful team, we'd love to hear from you. We will be processing applications as they are received, so don't hesitate in applying if you think we are a perfect fit.

Please include a cover letter with your CV outlining your relevant experience and why you are interested in joining Fertility Associates.

Note: We will only consider candidates who have the right to work in New Zealand through citizenship, residency, or a current valid work visa.

We value the breadth of knowledge, perspectives, and experiences that a diverse workforce brings to our organisation and are committed to fostering an inclusive environment where everyone feels welcomed, respected, and appreciated. We encourage applications from people of all backgrounds, ages, gender identities, sexual orientations, abilities, and faiths. We particularly welcome applications from Māori and Pasifika peoples, whose perspectives and contributions are important to helping us better reflect the diverse communities we serve.

We are proud to be a Rainbow Tick certified organisation through Toitū Takatāpui.