Receptionist - Front of House Operations - Level 3 Apprentice

The reception role at YAS HQ is very varied. The main focus of the role is the front-of-house reception service, greeting staff and visitors, making sure they are signed-in correctly, and connecting them with their site contacts quickly and efficiently.

The reception team also handle enquiries via a shared reception mailbox.

As the role is based at Trust HQ, the successful applicant will find themselves, at times, engaging with senior staff and, very occasionally, some high-status visitors, therefore there is a need for a good standard of communication across a range of platforms.

A high standard of personal presentation is also important.

The reception team are responsible for sorting incoming post, where necessary, making people aware there are items to collect. The reception team are also responsible for ensuring that incoming deliveries are collected promptly so as to prevent clutter and maintain a safe, pleasant environment in the reception area.

With three sites on the same industrial estate, the reception team also need to ensure goods are being delivered to the correct address and provide directions when necessary to ensure this.

Additional, basic administrative support for the Executive office will be required at times.

The reception team manage the franking, recording, and sending of all outgoing post from HQ. Additionally, they may also be required to arrange courier collections for some larger items.

Reception also maintains, and continually update, a parking permit database for staff at HQ, as well as producing and issuing permits, and these are key to enabling any parking issues on site to be dealt with quickly.The reception team also offer practical assistance with any parking issues on site, by way of reference to this database.

Reception also has an administrative role in managing the room booking system for HQ, and process room booking requests for the staff on-site.

With access to a range of office equipment, such as laminators, binding machines etc. the reception team are often called-upon to assist with a variety of administrative tasks for other departments. As the natural first port-of-call for staff to report issues with onsite facilities, Reception also ensures all such faults and issues are reported to the Estates department for maintenance and repair.

No two days will be the same, and the successful candidate will need to be adaptable, both to managing conflicting demands in pressured situations, and making resourceful use of any time available when things are quieter.