Receptionist

Duties specific to role

The duties and responsibilities to

be undertaken by members of the Practice reception & administration team

may include any or all of the items in the following list. Duties may be varied from time to time

under the direction of the Reception Manager / Deputy and or Practice Manager, dependent on

current and evolving Practice workload and staffing levels:

On occasion opening

up/locking-up of Practice premises and maintaining security in accordance

with Practice protocols

Maintaining

and monitoring the Practice appointments system using SystmOne

Processing

personal, telephone and electronic/online requests for appointments, visits

and consultations, and ensuring callers are directed to the appropriate

healthcare professional

Processing

and distributing incoming (and outgoing) mail (post and electronic) Using Anima.

Taking

messages and passing on information

Filing

and retrieving paperwork/electronic data

Computer

data entry/data allocation and collation; processing and recording

information in accordance with Practice procedures

Initiating

contact with and responding to requests from patients, other team member and

associated healthcare agencies and providers

Providing

clerical assistance to Practice staff as required from time to time,

including word/data processing, filing, photocopying and scanning

Keeping

the reception area, notice-boards and leaflet dispensers tidy and free from

obstructions and clutter.

Working

conditions

Frequent, prolonged

VDU use

Time-pressured

environment

High levels of

accuracy and attention to detail essential at all times

Exposure to

distressing situations and written material

Requirement to wear

uniform

Job Description for

all G DOC workers

The job description for all G DOC

workers also forms part of your job description.