Receptionist

JOB DESCRIPTION

RECEPTIONIST

Responsible To: Practice Manager

PURPOSE OF POST

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff. To book appointments and provide reception cover across both of our practice sites.

Major Duties and Responsibilities of the Post

Duties

Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.

Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.

Respond to all requests for assistance from patients and other visitors

EMIS Appointment System

Ensure accurate and timely entries are made onto the patient administration system, EMIS.

Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records

Monitor effectiveness of the system and report any problems or variations required

Management of Medical Records

Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to

Operation of Telephone System

Receive and make calls as required. Divert calls and take accurate messages as required

Ensure that the system is operational at the beginning of each day and switch to night service at the end of each day

Start and End of Day Procedures

Open up premises at the start of day, making tea & coffee and make all necessary preparations to receive patients

Download Shropdoc reports, print off and pass to duty GP

Any other delegated duties considered appropriate to the post

Special Requirements of the Post

An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal

An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests

Excellent communication skills

• Accuracy in transcribing information
• Ability to work without supervision and determine own workload priorities
• Keyboard skills and computer literacy skills desirable
• Ability to work well within a team and under pressure
• Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required