Receptionist/Administrator

JOB DESCRIPTION

• Medical
• Support Team Member
• Administration Clerk/Receptionist
• Responsible to: Office Manager

SPECIAL

REQUIREMENTS OF THE POST

Ability

to use own judgement, resourcefulness and be able to work under pressure

without direct supervision.

Ability

to perform accurately any function requested of them and to assist the practice

to run efficiently.

To

have excellent communication skills and patience.

To

be reliable and flexible.

To

observe strict confidentiality on all matters relating to the practice and its

patients.

MAIN

DUTIES AND RESPONSIBILITIES

Reception/Admin

Ensure an effective and efficient reception service is

provided to patients and any other visitors to the practice.

Deal

with all general enquiries, explain procedures and make new and follow-up

appointments.

Use

your own judgment and communication skills to ensure that patients who need

urgent consultation are seen in a logical and non-disruptive manner.

Explain

practice arrangements and formal requirements to new patients and those seeking

temporary cover and ensure procedures are completed.

Receive

and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt

appropriate delivery.

Enter

requests for home visits into the visit book when requested, ensuring careful

recording of all relevant details and where necessary refer to Duty Doctor.

File

prescriptions and forms ready for collection by patients and pharmacies.

Advise

patients of relevant charges for private (non General Medical Services)

services, accept payment and issue receipts for same.

Give

out results when necessary.

Enter

patient information on to the computer as required. Change of address etc.

Scan documents onto the patient's record accurately.

Patient

notes and correspondence:

Retrieve

and re-file records as required, ensuring strict alphabetical order is adhered

to.

Ensure

correspondence, reports, results etc are filed/scanned promptly and in the

correct records, ensuring that all recent correspondence is available when

patients are seen.

Telephone

To

answer telephone calls promptly and politely with understanding of each

patients problems.

Receive

and make telephone calls as required. Divert calls and take messages, ensuring

accuracy of detail and prompt appropriate delivery.

General

• Liaise
• with patients, hospitals, Social Services, Health Authority and other outside
• agencies
• Covering duties for holidays and sickness when required.

Enter

patient information onto the computer as required.

Undertake

any other additional duties appropriate to the post as requested by the Partners or management team.

Patient

confidentiality must be maintained at all times

You

are requested to be flexible and the employers reserve the right to alter such

fixed hours as may be considered necessary to ensure that the Medical Centre

runs smoothly.

The

above list of duties is not exhaustive and may be subject to change as deemed

necessary.