Receptionist/Reservationist

At Copthorne Hotel Greymouth, we combine genuine hospitality with a workplace where people thrive.

As part of Millennium Hotels and Resorts, we live by our values — Genuinely Care, Truly Connected, Go Further, and Energy On — creating an environment where both our guests and our team feel valued.

About the Role

As part of our Front Office team, you’ll be the first impression and lasting memory for our guests. From seamless check-ins to thoughtful service throughout their stay, you’ll play a key role in delivering exceptional experiences.

This is a hands-on, fast-paced role where no two days are the same. You’ll manage reservations, promote hotel facilities, and identify opportunities to enhance each guest’s stay.

Shifts:

AM: 7:00am – 3:30pm

PM: 3:00pm – 11:30pm

(Rotating roster including weekends and public holidays)

Key Responsibilities

Welcome guests and manage check-ins and check-outs efficiently

Handle reservations, phone calls, and enquiries with professionalism

Perform cashiering duties, including billing and daily balancing

Promote hotel facilities, dining options, and local attractions

Resolve guest queries and concerns with confidence and care

What We’re Looking For

A genuine people-person who enjoys customer interaction

Previous hotel front office experience (preferred)

Experience with Opera Cloud (advantageous, not essential)

Strong communication and multitasking skills

Ability to prioritise and juggle competing tasks in a busy environment

A professional, calm approach — even under pressure

Flexibility to work a rotating roster, including weekends and public holidays

Why Join Us?

Real opportunities for career growth and development

Discounted accommodation and F&B across our global network

Meals on duty + uniform provided

A supportive, team-focused culture where you’ll feel valued

If you’re passionate about creating outstanding guest experiences and ready to grow your hospitality career, we’d love to hear from you.