Recruitment Operations Specialist( 6 months contract)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid:

Our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity . This role will be located in Noida.

The Opportunity

Join our dynamic Global Talent Operations team as a Recruitment Operations Specialist for a 6-month contract and become an integral part of our talent acquisition engine. You'll be responsible for managing and optimizing our recruitment systems, processes, and data, ensuring we have the tools and insights needed to achieve our hiring goals in an agile and ever-evolving landscape.

Responsibilities

### Process Management & Improvement

Manage referral programs and support recruitment velocity through talent mapping, sourcing, and various operational tasks

Document processes and best practices

Develop and conduct training for TA team and interviewers on systems and interview best practices

Analyze candidate feedback and metrics to enhance recruitment processes

### Systems & Data Management

Ensure data accuracy across ATS and HRIS platforms

Maintain system hygiene and resolve technical issues

Create and manage communication templates for candidates and interviewers

Troubleshoot and resolve issues related to interview tools including access, video conferencing, calendar management, and more

Qualifications

3+ years in Talent acquisition, recruitment coordination, or similar roles

Analytics and reporting capabilities

Global tech/digital product company background in TA Coordination or Operations

Experience with ATS and scheduling software (Ashby highly preferred)

Strong organizational and prioritization abilities

Excellent communication skills across all organizational levels

Problem-solving mindset with attention to detail

Proficiency in G-Suite

* Demonstrated ability to handle ambiguity and change