[Remote] Disability Assistant

Note: The job is a remote job and is open to candidates in USA. TELUS Health is a global-leading health and well-being provider focused on improving health outcomes for consumers and healthcare professionals. The Disability Assistant role involves communicating with claimants and clients regarding claims, processing documentation, and ensuring timely updates throughout the claims process.

Responsibilities

• Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system
• Processes incoming documents
• Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing
• Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received
• Updates claim notes with appropriate claim and certification information
• Assists Case Managers and Nurse Consultants as needed
• Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings
• Other projects and tasks as assigned

Skills

• The ideal candidate has 2 years of call center customer service experience
• High School Diploma
• Strong interpersonal and helping skills along with assessment and problem-solving skills
• Excellent computer skills and the ability to work primarily online in a paperless environment
• Able to work f/t hours between 8:00am-7:00pm EST, Mon-Fri
• At least two (2) years experience in Human Resources
• Disability management and / or FML administration
• Associate's Degree

Company Overview

• TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS. It was founded in 1998, and is headquartered in Montréal, Quebec, CAN, with a workforce of 5001-10000 employees. Its website is https://www.telushealth.com.