Reservations Agent

As part of our Queenstown based team, the Reservations Agents primary role is to sell and manage the hotel’s accommodation, restaurant, and activity inventory by maximizing occupancy and revenue. It is therefore vital that you provide both guests and the hotel information systems with timely and accurate data.

We are looking for an enthusiastic reservations superstar to join our reservations team on a fixed term basis.

Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time.

What you will be doing

Focusing on the guest experience and creating great first impressions.

Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner

Offering knowledge and insight of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information

Utilising the hotel’s reservation systems daily with a consistently high level of accuracy

Handling sensitive information such as confidential agent rates and credit cards details with care

What you will bring to the role

Previous experience working in a fast-paced reservations or call-centre environment, of 6 months of more is preferred

Confidence in using technology and data entry.

Attention to detail and excellent time management.

A guest focused, personable, confident, and collaborative approach.

The ability to work with a small, motivated team, as well as independently.

An ability to quickly learn new products, services, and systems.

Fluent in English is essential and dual language would be desirable

The benefits

Fulltime, permanent, minimum 60 hours per fortnight, $26.50 per hour

Best of both worlds. Work for New Zealand’s most iconic hotel but be based in Queenstown

Amazing team culture & coffee machine

Bring your dog to work Fridays.

Free access to all activities offered by the Hermitage Hotel.

Discounted hotel accommodation for Friends and Family.

* Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.