Retail Centre Support Assistant

### Retail Centre Support Assistant

We are seeking a proactive and motivated Retail Centre Support Assistant to join our team. In this role, you will assist in the day-to-day operations of our bustling retail centre, working directly alongside our Retail Centre Operations Manager to drive growth, streamline logistics, and ensure maximum sales are achieved.

Key Responsibilities

Operations Support: Assist the Retail Centre Operations Manager in coordinating daily logistics, stock preparation and processing donations.

Sales Optimisation: Actively look for ways to maximise income across retail streams, maintaining high standards of merchandising and organisation.

Volunteer Leadership: Work closely with, support, and guide our incredible team of volunteers, who form a valuable and integral part of our business.

Customer & Donor Excellence: Provide outstanding customer service, manage donor relationships, promote the Gift Aid scheme to maximize the value of donations.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and a Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Our work is centred on an individual’s needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families..

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

For more details about this role please read the job description and person specification or contact Sam Cocksedge, Retail Area Manager [email protected] or Emma Needs, Retail Centre Operations Manager [email protected]

If you would like to know more about St Elizabeth Hospice, you can read our Quality Account here.

Details

• Closing date Sunday 8 November 2026
• Interview date Wednesday 18 November 2026
• Location Martlesham Retail Centre
• Status Permanent
• Salary Scale A entry £10,045.20 (FTE 25,113) per annum
• Hours 15 hours per week worked over 2 days – including a % of Saturdays, Sundays and bank holidays may also be required
• Discover St Elizabeth Hospice and what it’s like to work with us

The hospice offers a generous benefit package, including:

27 days annual leave entitlement

Pension scheme

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

* Employee Assistance Programme

For more details about this role please read the job description and person specification.

Applicants selected for interview will be contacted, and an invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.