Retail Manager - Mitre10 Mega Napier

Are you an experienced retail leader who

• thrives on delivering exceptional customer experiences, driving commercial
• results, and developing high-performing teams?
• Scott & Ricketts, proudly operating Mitre10 MEGA Hastings and Napier, is a locally owned business with a strong
• reputation for service excellence and putting customers at the heart of
• everything we do.

We are seeking an outstanding *Retail

Manager* to join our Store Leadership Team. This is a fantastic opportunity

for a passionate retail professional who enjoys being highly visible on the

shop floor, leading people, and driving performance through strong leadership

and operational excellence.

As Retail Manager, you will lead and develop

Team Leaders and team members across multiple departments while ensuring

outstanding customer service, sales growth, gross profit achievement, labour

productivity, and retail standards are consistently delivered.

*Key

Responsibilities*

• You will play a pivotal role in the success of
• our store by:
• Championing a customer-first culture and driving exceptional
• service standards.
• Maintaining consistent retail operating standards and daily
• routines.
• Creating a positive, supportive, and high-performing team
• environment.
• Leading multiple departments and coaching Team Leaders to achieve
• strong results.
• Driving accountability, performance, and continuous improvement
• across the store.
• Taking responsibility for leading the store in the absence of the
• Branch Manager.
• About You

To succeed in this role, you will bring

• Proven retail leadership experience.
• A hands-on leadership style and passion for spending time on the
• retail floor.
• A genuine commitment to delivering outstanding customer
• experiences.
• Strong planning, organisational, and problem-solving skills.
• The ability to build relationships and work effectively with teams
• at all levels.
• Exceptional coaching, mentoring, and people development capability.
• Confident communication skills and the ability to drive
• accountability and performance.
• *What's in
• it for You?*

This is a full-time salaried position (85

hours per fortnight) working on a roster that includes some weekends, store

openings, and store closings.

In return, you'll enjoy

• A dynamic and supportive team environment.
• Ongoing training and development opportunities.
• Competitive remuneration.
• Uniform provided.
• Excellent team buying privileges.

If you're ready to take the next step in your

retail leadership career and join a business that values people, performance,

and customer service, we'd love to hear from you. Apply now with your CV and

covering letter through this website.