Retail Store Manager

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek Retail Store Leaders who build great teams, drives a dynamic people culture creating strong connections and has a preference and passion to work with an international brand in a fast-paced environment.

About the Role:

As our Store Manager, your role involves overseeing our Lindt Chocolate Shop which retails an extensive range of Lindt Chocolates and has a delicious takeaway offering of Lindt hot and cold chocolate drinks, coffee, and ice cream.

Lead the store's performance, fostering a supportive team environment, achieve sales and manage expenses to deliver profitability, guiding and coaching our ambassadors to deliver on brand expectations, and managing day-to-day operations. This includes multitasking between customers, inventory management, food safety compliance, visual merchandising, preparing takeaway drinks and ice cream all with an exceptional customer centric approach.

We're looking for a proactive leader who motivate their team and delivers an unparalleled customer experience, reinforcing our brand whilst adhering to local compliance in food handling, health and safety. You thrive in a high energy busy hands-on environment where you and required to multi-task strength and lead with a premium mindset, understanding global brand identity.

What we would like you to bring:

Previous experience in a Store / Assistant Manager role in a fast-paced QSR, Retail or hospitality environment

Experienced knowledge in workforce planning from recruitment to preparing rosters, achieving labour budgets for a store team of approx. 20 employees

Able to work autonomously, whilst proactively communicating into the State Manager

Ability to grow your local community and drive return sales through your charismatic and positive personality that is infectious with your team leadership

Strong time management skills, ability to work effectively and with deadlines

Calm and consistent approach in a demanding high-volume environment

Ability to lead and coach a team

Understanding of quality assurance and competent in Food Safety Standards

Previous barista experience or interest will set you up for success

Previous retail experience in inventory management, stocktake, visual merchandising and store presentation principles highly regarded

What we can offer you:

Career opportunity and leadership development

An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently

A paid day off on your birthday every year

Free hot drinks all working days and 50% staff discount

We'd love to get to know you!