Security Command Centre Operator
Job Description
Security Command Centre Operator
We are seeking experienced Operators, in this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.
What We Offer
Competitive wages
Uniforms provided at no cost
Development and training through Paladin’s Learning Management System
Opportunities for career growth in the field or corporate
Extended health and dental benefits
Employee and Family Assistance Program
Exclusive discounts for employees
Responsibilities
Monitor alarm events, live incidents, and surveillance video
Dispatch emergency services and security staff when needed
Handle after-hours service requests and triage tech/system issues
Maintain detailed incident logs and evidence reports
Operate integrated software platforms (CCTV, Access Control, Intrusion)
Manage high-volume communication via phone, email, and internal systems
Conduct daily compliance audits
Remain calm, organized, and professional in high-stress scenarios
Other duties as required to meet operational needs
Qualifications
BC Security License or ability to obtain
Minimum 1 year of work experience in the security industry
Minimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)
Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)
Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
Experience working with Photo ID software, hardware, and HID card systems
Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
Positive customer service experience in a professional environment
Strong time management, organizational, and prioritization skills
Ability to work independently in high-pressure, fast-paced environments
High level of discretion and confidentiality in handling sensitive information
Legal authorization to work in Canada
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