Senior Account Manager
Job Description
We're looking for a Senior Account Manager to own and grow our relationships with partners and customers across New Zealand, Australia, North America and Europe. You'll have real influence on how we look after our accounts, and you'll see the results of your work in the numbers.
About Xtracta
Xtracta is a New Zealand software company based in Auckland. For more than a decade we've helped businesses around the world turn their documents into accurate, structured data. We're a small, dedicated team, so your work is visible and your ideas get used.
What you'll do
Own our whole customer and partner base, with the most attention on our largest accounts
Build account plans and run regular reviews with key customers
Grow accounts through new use cases, document types and volume
Manage renewals and commercial terms
Bring customer needs back to our product team, and make sure customers hear what we've built
What success looks like
In 90 days you know every major account and its people, and your account plans are in place.
In 12 months the base is growing, retention is strong, and our key customers see you as their partner at Xtracta.
What you'll bring
5 or more years in account management
Software or technology industry experience
A record of retaining and growing B2B accounts
Confidence negotiating renewals and commercial terms
Clear communication with senior people across time zones
It helps if you've worked with partners and resellers as well as direct customers. Document automation or ERP knowledge is an advantage, but not essential. If you're close but not a perfect match, we'd still like to hear from you.
What we offer
Competitive base salary plus commission, with KiwiSaver on top
Kilometre allowance, and any travel fully expensed
Work directly with our CEO and Sales Director
A real growth opportunity in a small, dedicated team
How you'll work
You'll be in our Penrose, Auckland office 4 days a week and work from home 1 day. Our customers span time zones, so some early morning or evening calls are part of the role, and that time is given back. Travel is infrequent.
How to apply
Apply with your CV and a short note about an account you grew and how you did it. You'll need the right to work in New Zealand. Applications close Friday 30 October 2026.
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