Senior Claims Advisor

About the role

You'll work alongside our brokers providing administrative and customer support across property, liability, motor and business insurance claims. You'll often be the first person a client speaks to after an unexpected event. Listening carefully, showing empathy and explaining the next steps clearly will help clients who may be feeling stressed, frustrated or overwhelmed.

Key responsibilities

Responding to incoming claims enquiries and helping clients lodge claims.

Preparing claim notifications with support from the claims team or responsible broker.

Gathering supporting documents, including photographs, invoices, quotations and reports.

Liaising with clients, insurers, assessors, repairers and suppliers.

Following up outstanding information and keeping clients informed of progress.

Entering data and maintaining accurate claim records and documentation.

Helping claims progress efficiently and in line with company procedures.

Referring complex matters, coverage questions and complaints to the appropriate person.

* Providing excellent customer service and handling client information confidentially.