Senior Credit Controller

Company Description

At WM, we’re dedicated to creating a cleaner, more sustainable Aotearoa - and we’re equally committed to supporting the growth and wellbeing of our people. If you're looking for a meaningful role with a company that values innovation, teamwork and long‑term development, you’ll feel right at home here.

Job Description

Reporting to the National Credit Manager, this is a pivotal role where you’ll own and drive the performance of a busy and diverse credit ledger. You’ll combine strong relationship management with solid credit control expertise to protect and enhance WM’s financial health.

You’ll work closely with both internal and external customers, using your negotiation skills, attention to detail, and problem‑solving ability to drive successful debt recovery, reduce risk and strengthen financial processes.

Key Responsibilities

Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation

Meet monthly collection targets and drive continuous improvement in credit processes

Maintain proactive customer communication to resolve queries and negotiate repayment plans

Run daily, weekly and monthly reports and conduct credit checks to assess credit risk

Collaborate with branches and internal teams to resolve escalations promptly

Train, coach and support team members; maintain credit training material

Oversee documentation relating to liquidated and bad debt customers

Support the credit team with general and ad hoc duties

Qualifications

To be successful in this role, you will ideally have

• 5+ years’ experience in credit control, ideally with key or large customers
• Demonstrated ability to improve or streamline collection processes
• Strong relationship and stakeholder management skills
• Excellent time management and the ability to handle a busy workload
• Advanced Microsoft Excel skills
• Experience with ERP systems (JDE highly desirable)
• Additional Information
• At WM, we’re proud to offer more than just a job - we offer a career pathway.
• What We Offer
• Tailored training and development plans
• Wellbeing and employee support initiatives
• A supportive, collaborative team culture
• Opportunities to grow in a purpose‑driven organisation focused on sustainability
• Start the new year with a role you can be proud of.
• Click “I’m Interested” to apply.
• Applications will be reviewed as they’re received - early applications are encouraged.
• WM is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace.
• Applicants must currently reside in New Zealand and hold valid work rights.