Senior Customer Care Administrator

To provide a high standard of customer care to patients, relatives & visitors

To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes

To ensure all inpatient records are updated on SystmOne

Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system

To provide support & advice to new members of staff and existing staff on SystmOne

To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals

To process and distribute incoming (and outgoing) mail

• To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
• To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
• To contribute to the audit cycles for QOF, CQC and Quality Improvement work
• To manage shared care agreements and support with the generation of income

Carries out clerical duties required by the role