Senior Enterprise Customer Operations Engineer 3138016 I.Html

Leading complex technical support engagements, the full-time Senior Enterprise Customer Operations Engineer will serve as the primary technical escalation point, drive systemic improvements, and ensure operational stability for customers utilizing a FedRAMP High-certified DevSecOps platform, all while working remotely.

##### Key responsibilities

Lead resolution of complex incidents and escalations, coordinating cross-functional investigations

Develop and maintain technical runbooks and support resources to enhance team capability and resolution speed

Mentor and guide Enterprise Customer Operations Engineers through technical challenges and case reviews

##### Required qualifications

5-8+ years of experience in technical support engineering, DevSecOps, or related fields

Deep experience deploying and operating cloud-native applications on Kubernetes

Strong expertise in one or more major cloud providers (AWS GovCloud, Azure Government, or GCP)

Proficiency in container hardening and compliance with DoD security standards

Ability to obtain and maintain a DoD Top Secret security clearance, with preference for candidates holding an active clearance