Senior Enterprise Customer Operations Engineer 3138017 I.Html

Leading complex technical support engagements remotely, the full-time Senior Enterprise Customer Operations Engineer will resolve critical customer issues on a FedRAMP High-certified DevSecOps platform while driving systemic improvements and mentoring team members.

##### Key responsibilities

Lead resolution of technically complex incidents and escalations, coordinating cross-functional investigations

Serve as the primary technical escalation point within Customer Support, guiding team members through troubleshooting

Develop and maintain technical runbooks and support playbooks to enhance resolution speed and team capability

##### Required qualifications

5-8+ years of experience in technical support engineering, DevSecOps, or related disciplines

Deep experience with cloud-native applications on Kubernetes and strong expertise in containerization and application architectures

Strong expertise across major cloud providers (AWS GovCloud, Azure Government, or GCP) in secure environments

Proficiency in container hardening and compliance with DoD security standards

Ability to navigate government change control processes and maintain a DoD Top Secret security clearance