Senior People Services Transformation Lead - Staff Experience

Key skills and experience required

• Significant experience designing or transforming Staff Experience, employee engagement or people services within complex organisations, with a focus on improving workforce wellbeing, retention and organisational culture
• Strong understanding of employee experience design, workforce engagement and digital service delivery, with the ability to create seamless, user-centred services that improve accessibility, consistency and satisfaction
• Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated people services that empower managers, strengthen staff support and improve workforce experience at scale
• Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care
• Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes
• Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations
• Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions
• Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services
• Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders
• Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment
• You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
• Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.