Senior Product Designer

**About Us**

At Henry Schein One, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Henry Schein One is an inclusive and forward-thinking company which means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

**How we work**

*We are problem solvers, not ticket takers.*

We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in addressing user needs and enabling technical innovation.

At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next.

We design for automation, scalability, and intelligence. Our product vision embraces full automation wherever possible, and we are increasingly leveraging AI and machine learning to deliver smarter, more adaptive experiences. We expect our team to be curious about emerging technologies and to proactively explore how they can be used to improve design outcomes and user experiences.

**Our tech and tools**

• Figma
• .NET, C#, Linq, Microsoft SQL Server
• Ruby, Ruby on Rails, Postgres
• AWS, Azure
• Azure DevOps, GitHub, Asana, Slite, Slack, New Relic

**How you’ll make an impact**

As a **Senior Product Designer,** you’ll be at the forefront of shaping the user experience in Dentally, our cloud-based practice management system that powers the work of over 40,000 active users and supports the care of 2 million patients each month. Your designs will empower dentists, administrative teams, and practice owners with intuitive, impactful interfaces that elevate every aspect of practice management.

You will also play a key role in designing AI-augmented workflows and intelligent interfaces, helping to translate the potential of machine learning into experiences that are simple, elegant, and trustworthy.

This role offers a hybrid working environment with 2 days in office at our Albany, Auckland office.

**About the team**

At Henry Schein One, we follow a trio-based approach to product development, where a **Product Designer, Product Manager,** and **Engineering Manager** collaborate closely in a squad to drive innovation. You’ll join this trio, working together to solve real-world problems and create impactful, user-centred solutions. Reporting to the **Head of Product**, you’ll be part of a small team of other Product Designers. In this role, you'll also contribute to our global design strategy, supporting and inspiring our design community while promoting best practices and innovation.

**What you'll do**

• Design user experiences that use AI and automation to improve outcomes, save time, and personalise the product.
• Produce engaging user interfaces, crafting wireframes and high fidelity visuals that enhance user experience.
• Stay updated on industry trends and design technologies to keep our products at the cutting edge.
• Collaborate with your squad-mates and fellow designers to meet and exceed targets and KPIs.
• Foster a trusting and collaborative team environment.
• Communicate effectively, articulating the vision and rationale behind design decisions to various stakeholders, from executives to developers.
• Collaborate closely with stakeholders, actively integrating feedback to refine and enhance design solutions.
• Demonstrate how design supports business value and enhances customer satisfaction.
• Utilise expertise in user research, occasionally employing ethnographic research techniques to gather insights.
• Contribute to the creation of a systemised component library in Figma, ensuring consistency across design projects.
• Apply your experience in creating intelligent, scalable software solutions to help ensure that Dentally remains robust, flexible, and future-proof.

**What you’ll bring with you**

• **6–8 years** of experience in product design.
• A strong interest or background in AI-assisted design, automation, or machine learning principles.
• Strong UX research skills, with ethnographic research expertise a plus.
• Ability to work collaboratively in cross-functional teams (Trios).
• Familiarity with open design practices, with an emphasis on sharing and collaboration.
• Proficiency in Figma for UI design and wireframing.
• Strong communication skills for articulating design decisions to stakeholders.
• Experience in Growth Squads, including A/B testing and variant testing, is a bonus.
• Experience with service design and service blueprinting to optimise end-to-end experiences is a bonus.

**Diversity at Henry Schein One**

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

**Our Shared Values**

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

**Community**

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

**Caring**

• Corporate Citizenship
• Shared Success

**Career**

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset