Senior Product Operations Manager

About Chemify

Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible.

Job Description

Chemify is looking for a Senior Product Operations Manager to lead the delivery of our commercial projects, acting as a technical and operational bridge between Business Development, Commercial Clients, Hardware and Software Engineering, Chemistry/Lab teams, and Quality. Reporting to the Lead Product Operations Manager, youll own client relationships end-to-end from scoping and onboarding through to delivery and close-out while supervising and developing a team of four within Product Operations.

Key Responsibilities

Own the end-to-end management of Chemifys commercial projects, from initial scoping and onboarding through to delivery and close-out

Act as the primary point of contact for clients, managing expectations, providing regular progress updates, and handling escalations

Translate client requirements into actionable project plans, coordinating resources and timelines across internal teams

Monitor project milestones, identify risks early, and implement corrective actions to keep deliverables on track

Produce accurate and timely project documentation, reports, and client-facing deliverables

Work closely with Hardware and Software Engineering to coordinate test plans for hardware revisions and software updates as they relate to commercial delivery

Collaborate with Business Development to ensure smooth handovers from sales to delivery and feed client insights back into product development

Interface with Chemistry/Lab teams to understand operational constraints and champion Chemifys technology capabilities to clients

Partner with the Quality team to ensure project deliverables meet required standards and compliance obligations

Identify and implement more efficient processes and systems for digitising chemistry workflows

Supervise and mentor a team of four Product Operations staff, assigning projects and tasks to ensure balanced workloads and timely delivery

Carry out line management duties including recruitment, appraisals, and performance management, liaising with HR as required

Develop and deliver training to team members on Chemifys products, processes, and client engagement standards

Oversee accurate reporting of process, hardware, and software issues observed during project delivery, ensuring timely resolution

Maintain and improve project tracking systems, dashboards, and reporting tools to provide visibility on portfolio status

Contribute to the development of internal KPIs and metrics that drive operational excellence

Ensure compliance with Chemifys Health & Safety and Quality policies, supporting audits, investigations, and continuous improvement activity across the team

Essential Qualifications

One of the following:

MSc in Chemistry or a closely related discipline, with significant post-qualification experience in a relevant operational, project management, or client-facing role

PhD in Chemistry or a closely related discipline, with demonstrable (typically 5+ years) experience in a relevant operational, project management, or client-facing role

Essential Experience and Knowledge

Substantial experience managing commercial or client-facing projects in a scientific, technology, or operational environment

Proven ability to manage client relationships, including onboarding, expectation management, and escalation handling

A broad understanding of chemistry and curiosity for laboratory and automated chemistry processes

Demonstrable experience leading, mentoring, and developing a team, including line management responsibilities

Experience training others

Strong communication skills (fluent in English), with the ability to interface effectively across technical and non-technical stakeholders

Strong interpersonal and organisational skills

Experienced in using Microsoft Office and comfortable working with data and reporting tools

Able to work as part of a diverse, cross-functional team across multiple sites

Strong organisational skills, attention to detail, and the ability to manage multiple priorities

Resilient and solution-oriented, with the ability to drive delivery under pressure

Beneficial Skills

Suitable professional qualifications

Experience with project management tools such as Jira or Asana

Familiarity with data analysis and reporting tools (e.g. Excel dashboards, Python)

Experience with CRM or client management platforms

Experience with ELN (Electronic Lab Notebook) or LIMS systems

Experience with automated or digital chemistry platforms

Familiarity with software tools such as VS Code or Linux environments

Enthusiasm for pushing automation approaches in chemistry