Senior Technical Account Manager 3139341 I.Html
Job Description
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and ensure merchants leverage platform capabilities effectively while working remotely.
##### Key responsibilities
Identify growth opportunities within the merchant portfolio and collaborate with Account Management to enhance GPV and feature adoption
Educate merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews linking integration health to commercial performance
Work cross-functionally with various teams to provide technical solutions that improve the merchant experience and facilitate product adoption
##### Required qualifications
Senior-level experience in account management, customer success, or a technical role within payments, fintech, or e-commerce
Hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
Strong understanding of payments infrastructure, APIs, and e-commerce platforms
Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business recommendations
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