Service Access Unit - Customer Service Officer

Reference number: 2940

Job title: Customer Service Officer - Service Access Unit

Employment type: Permanent Part Time

Hours per fortnight: 64

Classification: Grade 1A (HS1A) or Grade 1, Levels 1 - 5 (HS1; HS14 - HS17)

Location: Graham Street

Closing date: 20/10/2026

For a confidential conversation please contact: Kathie Henderson on [email protected]

Customer Service Officer- Service Access Unit

The Service Access Unit has staff located in both Graham St (main campus) and Community Health @Gvhealth Corio st campus

An opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer.  The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.

About the role:

The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.

Successful candidate will have:

Provided a cover letter in their application

Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.

Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.

Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.

High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service.

Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.

* Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.

How to Apply:

For full details about this role, including the position description, requirements and application process, click "apply now" to be redirected to our vacancy page.