Service Advisor
Job Description
Looking for a career opportunity with variety, stability and long-term growth?
RGM Maintenance is seeking a motivated and customer-focused Service Advisor to join our growing Townsville team.
As an authorised Daimler Trucks dealership, we work across Mercedes-Benz, Freightliner and Fuso vehicles — along with defence vehicles, tankers and specialised equipment. No two days are the same.
We are looking for someone who is organised, professional and thrives in a fast-paced environment.
What We Offer
- Stable full-time position
- Supportive team environment
- Diverse and interesting workload
- Modern workshop and systems
- About the Role As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day coordination of workshop operations.
Your responsibilities will include
- Managing customer enquiries face-to-face, by phone and email
- Booking and coordinating workshop jobs
- Preparing repair orders and job documentation
- Liaising with technicians and parts departments
- Processing invoices and quotations
- Providing customers with updates on repairs and job progress
- Maintaining accurate records and administrative systems
About You To succeed in this role, you will have
Strong customer service and communication skills
Excellent organisation and time management
The ability to multitask in a busy environment
High attention to detail
Reliable and professional work ethic
Sound computer skills including Outlook and Excel
A positive attitude and willingness to learn
Highly Regarded
Previous Service Advisor or administration experience
Experience with Equip or dealership management systems
Automotive, transport or workshop industry exposure
Why Join RGM Maintenance? We value good people and invest in long-term careers. This is an opportunity to join a growing business where your contribution is recognised and your development is supported.
If you are looking for a role with stability, responsibility and future opportunities, we would love to hear from you.
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