Service Delivery Manager 3091262 I.Html

Managing a portfolio of Managed Services customers, the full-time remote Service Delivery Manager will build strong relationships, ensure successful service delivery, and advocate for customer needs while collaborating with internal teams across North America.

##### Key responsibilities

Build and maintain strong relationships with customer stakeholders, acting as a trusted advisor

Own the overall service delivery experience and customer health for assigned clients

Coordinate cross-functional teams to ensure service commitments and customer expectations are consistently met

##### Required qualifications

Experience in a customer-facing role with a strong track record of delivering exceptional customer experiences

Experience managing customer relationships or service delivery in a technology environment

Strong organizational and time management skills to balance multiple priorities

Ability to assess complex situations and develop practical solutions

Understanding of database technologies and concepts such as performance and disaster recovery