Service Delivery Manager

• We are looking for an experienced Service Delivery Manager to join our Operations team!
• Position: Service Delivery Manager
• Salary: £40,000 – £45,000
• Hours: 40 hours per week
• (Flexibility is essential to meet the needs of the business, which may require you to adjust your usual working hours and days from time to time)

Your duties would include but are not limited to

• Ensuring cleaning and associated services are delivered to agreed standards across multiple sites
• Managing site audits, quality inspections and performance reviews to maintain service excellence
• Building strong relationships with clients and responding promptly to service requests and concerns
• Attending client meetings and providing recommendations for service improvements.
• Leading, supporting and motivating site-based teams through coaching and regular communication
• Managing recruitment, onboarding, inductions and training of colleagues.
• Overseeing performance, attendance and conduct matters in line with company policies
• Managing materials, consumables and equipment while controlling costs within budget
• Identifying opportunities to improve efficiency, sustainability and service delivery
• Supporting contract growth by identifying additional opportunities within existing client contracts
• Promoting a positive health and safety culture and ensuring compliance across all sites
• Supporting incident investigations, risk assessments and Safe Systems of Work
• Full job specification available for shortlisted candidates

ABOUT YOU

We are looking for

Experience managing multi-site cleaning contracts

Strong leadership skills with the ability to motivate and develop teams

Confident managing people, including performance, attendance and employee relations matters

Excellent communication and customer service skills

Strong organisational and time management abilities

Commercially aware with experience managing budgets and controlling costs

Good understanding of Health & Safety and employment legislation

Proficient in Microsoft Office applications

Fluent in written and spoken English

Flexible approach to working hours and business needs

The duties listed above are not conclusive and you may be required to carry out duties in addition to the above in order to meet the needs of the client, the company or your team. Responsibilities may be reviewed as the role and organisation develops.

Why work for us?

Regular Cleaning are dedicated to ensuring that all candidates can excel through a transparent recruitment process. Applicants can request reasonable adjustments at any time during the application process. If you require reasonable adjustments in submitting your application, or in any part of the recruitment process, please contact us at [email protected] & we will be happy to discuss & support.

We are an innovative and growing business with core family-based values. Join us to support out team in providing excellent cleaning and associated services to businesses across Central and Greater London. You will be welcomed into a friendly and professional team who are dedicated to giving excellent customer service and supporting each-others’ wellbeing. You will have access to a wide range of development opportunities to support you in achieving your full potential at work. If you are looking to join a diverse and caring work environment, we are right for you!

Our Unique Values & Culture

Regular Cleaning are proud to be an equal opportunities employer. With our values at the core of everything we do, our commitment is to nurture a diverse & inclusive culture. We aim to create better places which begins with our people, we celebrate diversity and want to inspire & support you to achieve your ambitions. If you reflect our values & believe in our purpose, we want to hear from you! All employment decisions are based on business needs, job requirements & individual qualifications. We are united by our values & do not tolerate any form of discrimination or harassment & encourage applicants from all backgrounds & of all ages.