Service Desk Analyst I 3139378 I.Html
Job Description
Providing first-line support for clients, the full-time remote Service Desk Analyst I will troubleshoot, diagnose, and resolve technical issues related to hardware, software, and network usage while ensuring exceptional customer service.
##### Key responsibilities
Log all client contacts into the appropriate service management tool
Initiate and facilitate ITIL processes including Incident Management and Request Fulfillment
Collaborate with team members and participate in ongoing training for service desk operations
##### Required qualifications
High school diploma or G.E.D
One or more years of technical training in computer support preferred
Two or more years of technical or customer support experience
Experience with company products and operating systems
Ability to work in a remote team environment
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