Service Manager

Service Manager

Full-time | Canberra Southern Cross Club

$88,161.66 - $92,717.09

We are seeking an experienced Service Manager to help lead Canberra Southern Cross Clubs (CSCC) food and beverage offering. This role is accountable for the full operational, commercial, and people performance of one of our CSCC Venues, ensuring industry best-practice standards, strong financial outcomes, and an exceptional customer experience for members and guests.

Reporting to the Venue Manager, you will work closely with senior operational leaders, including the Executive Chef and Food & Beverage Supervisors, to deliver a contemporary, compliant, and commercially successful venue.

About the role

As Service Manager, you will have end-to-end responsibility for the performance of the venue, including operations, people leadership, compliance, and brand positioning. You will lead a high-performing team, drive sales and profitability, and ensure the venue consistently reflects the standards and reputation of the Southern Cross Club.

This role suits a hospitality leader who combines strong operational discipline with energy, creativity, and a genuine passion for food, beverage, and customer experience.

Key responsibilities

• Leadership and culture
• Lead, motivate, and develop a unified service and management team
• Champion the Club’s vision and customer service culture
• Foster a solution-focused, inclusive, and high-performance team environment
• Operations and commercial performance
• Manage daily restaurant operations to drive sales, profitability, and efficiency
• Oversee stock control, cash handling, merchandising, and cost management
• Deliver a contemporary, on-trend food and beverage offering in partnership with the kitchen team

Strategy and planning

Implement operational and business plans aligned with agreed budgets and objectives

Report on performance, risks, and variances to key stakeholders

Ensure the right capability and talent is in place for long-term success

Governance and compliance

• Ensure compliance with the Liquor Act 2010, WHS requirements, and harm minimisation obligations
• Maintain incident, complaint, and patron registers
• Ensure safe, compliant environments for staff, members, and visitors
• Sales, marketing, and brand
• Support sales and marketing initiatives that drive revenue and strengthen the CSCC brand

Promote cross-collaboration with gaming, events, and other business units

Maintain high presentation standards that reflect the image of the Club

About you

• Proven experience as a Restaurant Manager, F&B Manager, or equivalent senior hospitality role preferably within a club/pub setting
• Strong commercial and financial acumen with experience managing budgets and performance
• An engaging leadership style across both front and back of house teams
• Excellent communication skills, with the ability to influence and engage stakeholders
• A genuine passion for food, beverage, ambience, and customer experience
• Sound understanding of marketing, social media, and hospitality trends
• Awareness of sustainability, wellbeing, food safety, and WHS obligations
• Why join Southern Cross Club?
• Lead a high-profile venue within a respected and values-driven organisation
• Autonomy to shape operations, culture, and customer experience
• Strong support from senior leadership and shared services
• A role that blends creativity, leadership, and commercial accountability