Service Manager - Digital Clinical Division

To be responsible for monitoring and analysing relevant service data, including activity, demand, capacity, KPIs and performance reports, ensuring data is validated and appropriate action is taken to resolve issues, with performance concerns escalated to the Lead Provider Development Manager where required.

To support the delivery of contractual, operational and quality targets across Sparc and Digital Clinical Services, ensuring KPI breaches are avoided wherever possible and escalated appropriately when necessary.

To lead on the monitoring and improvement of referral quality, working in partnership with clinicians, administration teams, commissioners, community providers and system partners.

To work with patients, administrative staff, clinicians and external stakeholders to achieve sustained improvements in:

Patient access and waiting times

Referral management and pathway efficiency

Patient experience and satisfaction

Service performance and operational effectiveness

Data quality and reporting

To take a lead role in facilitating service improvement, pathway redesign and digital transformation initiatives across Digital Clinical Services.

To support the mobilisation and implementation of new services, contracts and business development opportunities, contributing to the sustainability and growth of Sparc and other Digital Clinical Services programmes.

To ensure that administrative functions are delivered to a high standard and that Trust policies, governance requirements and standard operating procedures are adhered to.

To support the investigation of complaints, incidents and service issues, ensuring lessons learned are identified and improvement actions implemented.

To manage and monitor delegated budgets and resources, supporting the achievement of financial and operational objectives.

To provide line management, leadership and support to delegated administrative staff, including recruitment, induction, appraisal, training and performance management.

To complete ad-hoc tasks and projects at the request of the Lead Provider Development Manager to support the delivery, development and expansion of Digital Clinical Services.

To deputise for the Lead Provider Development Manager where appropriate.