Service Technician and Training Lead

Join our Team!

Brown Brothers Engineers Flow Technology Ltd, a member of the AxFlow Group, is a leading supplier of specialist process equipment, representing brands like APV, Waukesha Cherry-Burrell, Seital, Bran+Luebbe, Gerstenberg Schroder and Anhydro.

We partner with customers in New Zealand's Dairy, Food & Beverage, Pharmaceutical, and Process Industries to deliver process solutions using plate heat exchangers, pumps, valves, homogonisers, separators, powder mixers and other process equipment.

About the Role

As our Service Technician and Training Lead, you will play a pivotal role in supporting both our customers and Service Team from our Hamilton branch. This unique position combines hands-on technical service work with the responsibility of developing and delivering product, equipment, and technical training across the business.

Working closely with Service Technicians, customers, and internal stakeholders, you will provide technical guidance, assist with troubleshooting and repairs, and deliver both onsite and workshop-based training to ensure our teams and customers get the best performance from our equipment. You will be instrumental in building technical capability within the business while helping to minimise customer downtime through proactive support and expert problem-solving.

This is a varied and rewarding role that offers exposure to a wide range of industries, equipment, and applications. Success in the position requires strong mechanical aptitude, excellent communication skills, a commitment to safety and quality, and a genuine passion for sharing knowledge and developing others.

In return, you'll have the opportunity to work with premium global equipment brands, continue to enhance your technical expertise, and be part of a respected industry-leading team committed to delivering exceptional service and customer outcomes.

Key Responsibilities

• Deliver product, equipment, and technical training programs across the business to enhance employee knowledge and capability.
• Support the ongoing development of technical expertise and operational excellence within the Service Team.
• Coordinate and deliver induction, and technical training for new employees to ensure a successful transition into their roles.
• Identify technical competency gaps and develop targeted training solutions to address current and future capability needs.
• Develop, maintain, and continuously improve technical and operational training materials, programmes, and resources.
• Provide coaching, mentoring, and hands-on guidance to Service Technicians and other team members.
• Support knowledge sharing and best-practice initiatives across the organisation to improve consistency, efficiency, and service quality.
• Deliver onsite customer training and operational support to ensure the safe and effective use of equipment.
• Act as a technical subject matter expert, providing guidance and support to Service Technicians and customers.
• Serve as a backup Service Technician, undertaking service, maintenance, installation, commissioning, fault-finding, and repair work as required to support customer demand and business continuity.
• Assist with troubleshooting and technical problem-solving to minimise equipment downtime and ensure customer satisfaction.
• Contribute to a culture of continuous improvement by promoting ongoing learning, skills development, and technical excellence across the wider team.
• About you

To be successful in this role, you will be a technically skilled and customer-focused professional with a passion for sharing knowledge and helping others succeed. Combining strong mechanical expertise with excellent communication skills, you are equally comfortable delivering training, mentoring colleagues, and working hands-on in the field. You take pride in delivering high-quality outcomes, building positive relationships, and contributing to a culture of continuous improvement.

Skills and Experience

• A trade qualification in Mechanical Engineering, Fitting and Turning, Maintenance Engineering, or a related discipline.
• Proven experience in a Service Technician, Maintenance Technician, or Field Service role.
• Strong mechanical troubleshooting, fault-finding, repair, and maintenance capabilities.
• Experience coaching, mentoring, training, or developing others in a technical environment.
• The ability to communicate technical information clearly and effectively to a range of audiences.
• A strong commitment to health, safety, quality, and continuous improvement.
• Excellent customer service and relationship-building skills.
• Strong organisational and time management skills, with the ability to prioritise competing demands.
• Sound computer literacy and experience using Microsoft Office and service management systems.
• A proactive, positive, and solution-focused approach to work.
• The confidence to work independently while also contributing positively as part of a team.
• Adaptability and flexibility to step into a hands-on Service Technician capacity when operational requirements demand.
• What we offer

• Competitive remuneration
• Core working hours: Monday to Friday.
• Opportunities for career development and advancement within a growing organisation.
• A supportive and collaborative work environment.
• * Strong commitment to safety and quality outcomes.
• To apply

If you are ready to join a professional, forward thinking business with strong values and industry reputation, we'd love to hear from you.

Only successful candidates will be contacted and all applications received will be treated confidentially. Applicants must have the right to work in NZ. Appointment is subject to medical, reference and police checks.