Site Reliability Engineer (SRE)

Site Reliability Engineer

Excited by complex infrastructure and building scalable architecture?

Join our technical team and become a key infrastructure expert for a globally used SaaS platform. If you enjoy taking ownership of proprietary systems, bridging the gap between R&D and hosting, and keeping critical platforms online, this role is for you.

About Us

We build specialist software for the glass industry. Our mission is to be the most widely used software platform for glass shops globally. With offices in Auckland and London, we’re growing fast - and we need great people to grow with us.

About the role

We’re looking for a hands-on engineer to keep our infrastructure reliable, secure and running smoothly. You’ll look after our production servers distributed across the world, as well as servers physically located in our NZ office. You’ll join a collaborative, relaxed office where there’s always time for a game of pool or foosball, and we offer some flexibility to work from home.

What you’ll do

Provision, build, monitor, maintain and patch physical and virtual (Hyper-V) Windows Server environments.

Support our network infrastructure, including firewalls, routing and switching.

Lead the response to critical production incidents across servers, networks and cloud infrastructure, partnering with R&D to diagnose root causes and deliver lasting fixes.

Monitor system performance and contribute to capacity planning.

Design and improve infrastructure for high availability and performance under heavy load, including load balancing.

Strengthen our security through vulnerability management and remediation.

Manage storage, backup and recovery, and support business continuity planning.

Automate manual processes and look for ways to improve how things run.

Keep technical documentation, standards and procedures up to date.

Work with third-party vendors and consultants.

Support colleagues across our global team, sharing your knowledge and helping build technical capability across time zones to ensure 24/7 continuous operations and global scalability.

Modernize our deployment pipeline to automate builds, testing and deployments, using Github Actions.

Work with our developers to architect backend systems for new features, so they’re reliable and scalable from day one.

Some after-hours and weekend work is needed to support planned updates and urgent issues.

What you’ll bring

5+ years of experience in Cloud Infrastructure, Systems Engineering, or Site Reliability Engineering.

Hands-on experience managing Windows Server environments (including Active Directory, Group Policy, DNS, and certificate management), IIS, SQL, Remote Desktop services and Virtual Machines.

Strong experience with High-Availability architecture and Disaster Recovery planning.

Strong experience with monitoring and alerting tools, APM, logging, and SLIs/SLOs.

Knowledge of Infrastructure as Code and config management (Terraform or Bicep).

Familiarity with ITIL practices and ITSM platforms such as FreshService.

A strong understanding of how cloud-based software applications interact with server infrastructure.

A Computer Science degree, equivalent technical qualification, or relevant certifications such as Microsoft Certified, Azure Administrator, or Network Engineer.

You’ll suit this role if you

Enjoy taking ownership and improving systems rather than just maintaining them

Have strong troubleshooting skills and stay calm when services are under pressure

Pay attention to detail while keeping the wider business impact in mind

Explain technical topics in a clear, practical way

Work well with others and build strong relationships

Why Join Smart Glazier Software?

Smart, diverse team with a highly collaborative culture.

Competitive salary (NZD $110K -$125K, based on experience).

Hybrid work-from-home options and flexible hours.

Beautiful office in Albany, Auckland.

Real growth opportunities.

Fun, relaxed office vibe - pool table, foosball, board games.

Casual dress code.

How to Apply

Please apply directly via email to [email protected], and include:

Your CV

A personalized cover letter explaining your interest in this role

Your full university transcript - strong academic performance is a key part of our evaluation, and we prioritize candidates with A-range results.

Our Commitment

We aren't just looking for a list of past jobs. We’re looking for people who are smart, curious, and motivated to take ownership of deeply technical systems. If you’re excited by the idea of mastering a unique software platform and safeguarding the infrastructure for thousands of global users, we want to hear from you.

www.smartglazier.com