Solution Architect, Managed Services

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Solution Architect – Managed Voice & Collaboration Services

Advanced Services Team (AST)

Rogers Communications

Role Purpose

The Solution Architect – Managed Voice & Collaboration Services is responsible for supporting the sale and design of managed voice, unified communications, and contact center solutions for Rogers’ mid-market and enterprise customers.

This role partners closely with Account Executives and the AST Managed Services Sales team to translate customer business requirements into scalable, outcome-driven managed voice solutions. The Solution Architect acts as a trusted technical advisor, leading discovery, solution design, and technical validation while ensuring solutions are aligned with Rogers’ approved portfolio and delivery capabilities.

The Solution Architect contributes to revenue growth by enabling complex Managed Services opportunities, reducing deal risk, and delivering positive customer experiences.

Key Accountabilities

Pre-Sales & Customer Engagement

• Provide pre-sales technical advisory support for Managed Voice and Collaboration opportunities
• Lead technical discovery sessions to understand customer business needs, call flows, and operational requirements
• Translate business challenges into managed voice and collaboration solutions
• Interface with customer stakeholders ranging from IT staff to senior leadership
• Present solution architectures, value propositions, and recommendations to customers

Solution Design & Architecture

• Design and architect Managed Voice, UC, and Contact Center solutions, including:
• SIP Trunking
• Cisco Webex (Calling, Meetings, Contact Center)
• Microsoft Teams (Operator Connect / Direct Routing)
• Legacy and hybrid voice platforms (e.g., Avaya)
• Develop high-level and detailed solution designs, including diagrams and technical documentation
• Ensure solutions are scalable, supportable, and aligned with Rogers delivery standards
• Handle technical objections and risks during the sales cycle

Internal Collaboration & Enablement

• Collaborate with Sales, Product, Delivery, and Support teams to advance opportunities
• Support proposal development in partnership with Account Executives
• Assist with costing, scoping, and effort estimation
• Advance approved solutions internally for fulfillment and delivery
• Provide feedback to Product teams on customer requirements and market gaps

Portfolio & Knowledge Management

• Maintain deep knowledge of Rogers’ Managed Voice and Collaboration portfolio
• Stay current on industry trends, UCaaS evolution, and collaboration technologies
• Participate in internal training, enablement sessions, and continuous improvement initiatives

Required Skills & Experience

Core Experience

• 5+ years of experience in a pre-sales, solution architecture, or technical consulting role
• Strong background in voice, unified communications, and collaboration technologies
• Experience designing customer-facing voice solutions in mid-market or enterprise environments
• Proven ability to bridge technical concepts and business outcomes

Technical Skills

• SIP Trunking and enterprise voice architectures
• Cisco Webex (Calling, Meetings, Contact Center)
• Microsoft Teams (Operator Connect and/or Direct Routing)
• Experience with legacy and hybrid voice platforms (e.g., Avaya)
• Contact Center concepts and architectures
• Understanding of network fundamentals as they relate to voice (QoS, latency, redundancy)
• Ability to produce solution diagrams and technical documentation

Professional Skills

• Strong communication and presentation skills
• Comfortable leading customer discussions and workshops
• Ability to navigate ambiguity and evolving requirements
• Collaborative mindset and strong stakeholder management skills
• Experience responding to RFPs (preferred but not required)
• Experience working for an ISP or service provider (preferred)

Education

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or equivalent experience

Working Conditions

• Customer-facing role with occasional travel

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Rd (341), Brampton, ON

Travel Requirements: Up to 25%

Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract

Posting Category/Function: Sales & Account Management

Requisition ID: 305344

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business