Specialist Booking Officer, Band 3- Central Booking Office

• Monitor and manage waiting lists efficiently, ensuring compliance with Trust and clinical targets across all county-wide sites.
• Maintain and oversee the e-RS system to ensure data accuracy, promptly identifying and resolving any system errors.
• Provide patients, relatives, and carers with a supportive, informative, and efficient service.
• Optimise county-wide clinic capacity through effective management, including adjusting clinic schedules to balance new and follow-up appointments within clinical and wait time constraints.
• Allocate specialty capacity effectively, considering the clinical abilities and specialisms of the team, making decisions to balance capacity and demand for optimal resource use.
• Use expertise to supply service managers with timely information on capacity shortfalls, offering recommendations and solutions for reallocation where needed.
• Ensure prompt and efficient processing of referral letters, liaising with GPs and consultants as required.
• Manage the timely and accurate cancellation and rescheduling of clinics and appointments.
• Identify and escalate issues in internal and external processes that could impact the work of the Central Booking Office (CBO) to the appropriate team members.
• Adhere to various CBO and Trust-wide policies and procedures.
• Use tact and persuasive communication to encourage attendance for procedures, particularly with patients who may be anxious, distressed, or hold negative perceptions.
• Assess incoming inquiries or unexpected events, determining appropriate and timely actions, including booking appointments as necessary.
• Prioritise and manage own workload to ensure all tasks are completed within required timeframes.
• Undertake any additional duties relevant to the role as directed by the Line Manager.

Provide departmental coverage during periods of absence or annual leave