Store Manager - REEDS Jewelers, Triangle Town Center

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.

Raleigh is a thriving part of North Carolina’s Research Triangle, consistently ranked among the best cities to live and work. Triangle Town Center serves as a major retail hub, drawing steady year-round customers who appreciate excellent service and brand variety. Raleigh’s growing tech industry, diverse professional community, and vibrant culture provide exceptional opportunities for career growth.

Store Manager

Step into a leadership role with one of the most established names in fine jewelry. REEDS Jewelers is proud to celebrate 79 years of excellence in 2025 as a family-owned, values-driven brand known for our exceptional customer experience, premium merchandise, and deep-rooted integrity.

We’re looking for a dynamic, results-oriented Store Manager to lead a high-performing team and drive the continued success of one of our key locations. This is more than a job, it’s an opportunity to shape a team, champion a client-first culture, and grow a rewarding career in luxury retail.

What You’ll Do

Sales & Business Leadership

Own store performance, exceeding sales goals and KPIs

Leverage sales analytics to drive strategy and opportunity

Lead by example as a selling manager and brand ambassador

Oversee visual presentation, product mix, and promotional execution

Client Experience

Deliver a seamless, personalized luxury experience to every customer

Inspire the team to build long-term client relationships through effective clienteling

Drive special events and creative engagement with clients

Lead from the floor during peak moments and events

Actively seek and respond to client feedback

Team Development

Recruit, train, and retain top-tier talent

Coach with consistency and clarity to support team growth and development

Create a culture of accountability, performance, and celebration

Facilitate continuous learning and ensure completion of training programs

Operations & Store Standards

Ensure flawless execution of daily operations

Monitor inventory, security, and loss prevention

Oversee compliance, safety, and store policy adherence

Maintain back-of-house organization and optimize operational efficiency

Our Values

We lead through REEDS’ core principles

Integrity – Do what’s right, always

Performance Excellence – Drive results and growth

Stewardship – Build trust at every turn

Professionalism – Lead with confidence and consistency

Entrepreneurial Spirit – Think boldly, act decisively

Team Orientation – Support, uplift, and collaborate

Passion – Love what you do and share it with others

Requirements

Required Qualifications

3+ years of leadership experience in luxury, specialty, or jewelry retail

Proven track record of meeting/exceeding sales goals

Strong leadership presence and talent development capabilities

Proficient in POS systems, Microsoft Office, and digital commerce tools

Availability to work a flexible schedule, including nights, weekends, and holidays

High School Diploma or Equivalent

Ability to stand for long periods of time and carry up to 30 lbs.

Legal authorization to work in the U.S.

Preferred Qualifications

* GIA coursework or certification

Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.