Supervisor - Outpatients - Leeds Chest Clinic

• Why you should join our Team To supervise, train and develop administration staff within the Centre.
• Ensure booking of patients is administered effectively and to the benefit of the patients.
• Ensure that all new patents are booked within Trust target times.
• Undertake the process of Validation and monitoring of waiting times.
• Day to day management of administration staff including monitoring attendance.
• Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.
• Preparation of documentation to support delivery of outpatient clinics.
• Obtain necessary information for patients attending clinics as required.
• Provide cover and reception clinics as allocated in a friendly and efficient manner
• Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
• Action post and general correspondence on a daily basis.
• Ensure departmental stationary stock levels

What you will bring to the role Criteria

• GCSE (or equivalent) English Language and Mathematics grade C or above
• Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
• A willingness to undergo training to carry out the job.
• Basic computer literacy and willingness to further computer skills.

Supervisory certificate (desirable)

Experience at supervisory/senior level in a health care environment

Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.

Experience in working in a customer focussed environment.

Demonstrate previous experience of training to carry out a job

Demonstrate previous experience of training others.

Excellent communication skills with the ability to communicate sensitively and effectively.

A good team player, with the ability to work flexibly in a diverse and demanding environment.

To provide a high standard confidential, effective and accurate administration service.

Knowledge, experience and ability to use the Trust’s Patient Administration system (desirable)

Please see the attached job description for further information about this vacancy.

For questions about this job, contact: Lauren Gill Patient Services Coordinator [email protected] Shortlisting Date: 6th November 2026 Interview Date: W/C 9th November 2026

Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

About Leeds Teaching Hospital NHS Trust Our Trust values

• The Leeds Way is working together to support each other and deliver the best possible care to patients.
• We are….
• Responsible Open and Honest One Team Kind
• Our Trust priorities
• Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.