Support Secretary

To provide a comprehensive support service to consultants and speciality teams including nurse practitioners/clinicians.

Operate an effective bring forward system and filing system.

To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.

Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.

Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes.

Assist with audit/research data collection as required.

Obtain information as requested by line manager

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

Attend appropriate training and education sessions at the request of manager.

General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Implement policies and procedures for own area.

Record and input data onto databases and systems as appropriate

Any other duties required by line manager