Support Services Stage Coordinator

Job Description

Full-time, Ongoing position at HEW Level 7.

Goulburn campus with flexible work arrangements.

Salary: $108,659 – $117,202 per annum, plus 17% Super and Leave Loading.

Coordinate student services and program operations for the Operational Stage of the Associate Degree in Applied Policing.

The Opportunity

In this position, you will coordinate the operational delivery of the Associate Degree in Applied Policing during the second year of study and first year of employment for Probationary Constables. Working within a partnership between Western Sydney University and the NSW Police Force, you will ensure program activities are delivered accurately, consistently and within agreed timelines.

You will manage the day-to-day delivery of student support services across face-to-face, telephone, email, virtual and self-service channels. This includes coordinating placement-related subjects, learning management system administration, participation monitoring, assessment logistics and the maintenance of accurate student and placement records.

You will supervise Placement Officers and casual professional staff, allocate workloads and support effective induction, training and development. You will also maintain productive relationships across the University and the NSW Police Force, monitor service performance, address operational risks and implement improvements to systems, processes and service delivery.

What Success Looks Like

Deliver the Operational Stage accurately and on time against University and NSW Police Force requirements.

Provide consistent, responsive student support across multiple service channels.

Maintain a capable operational team through effective supervision, workload allocation and staff development.

Sustain productive working relationships that support seamless program co-delivery.

Identify operational risks, analyse service performance and implement agreed improvements.

Please refer to the Position Description for full details.

About You

A relevant degree with at least four years’ subsequent relevant experience and extensive management expertise, or an equivalent combination of education, training and experience.

Extensive experience managing, coordinating and supervising staff in a multi-channel customer service environment within a large, complex organisation.

High-level analytical, evaluative and problem-solving skills, with the ability to manage competing priorities and apply policies and procedures.

Proven stakeholder management, organisational and communication skills across internal and external partnerships.

Proficiency in student and records management systems, learning management systems and digital communication platforms.

Pre-Employment Requirements

Successful applicants will be required to

Complete and obtain approval via the NSW Police Force Professional Suitability Application Form.

Obtain and maintain a Baseline National Security Clearance, as required by the NSW Police Academy.

These are mandatory conditions for consideration for this position, as required by the NSW Police Force. The successful applicant must also comply with relevant NSW Police Force dress and grooming standards, work health and safety requirements, ethical standards, policies and procedures.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.

Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.

Application Details

Position Enquiries: Direct to Dominique Moritz, Head of Program, Associate Degree Applied Policing via [email protected]. Please include the job reference code REF1899Z.

Closing Date: 11:59pm, Tuesday 20 October 2026.

Working Rights: You must provide evidence of full-time working rights in Australia at application.

* How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.