Support Technician

Mo tēnei tūranga mahi | About the role

At Marlborough District Council, our Information Management team is responsible for the technology, systems, data, and digital services that support Council staff and essential community services across the region. We are looking for a motivated and customer-focused IT Support Technician to join our team and help deliver outstanding technology support to our people.

As our IT Support Technician, you'll be the first point of contact for a wide range of ICT support needs across Council. You'll provide responsive technical support, help users get the most out of their technology, and play an important role in maintaining reliable and secure IT services.

No two days are the same. You'll be troubleshooting issues, deploying devices, supporting Microsoft 365 applications, assisting with cybersecurity initiatives, and helping deliver technology projects across a diverse range of Council facilities throughout Marlborough.

Your responsibilities will include

Providing first-level support for hardware, software, and business applications

Responding to and resolving service desk requests and incidents

Setting up and deploying laptops, mobile phones, tablets, and other devices

Supporting Microsoft 365, Teams, and other Council-applications

Assisting with user account management, onboarding, and offboarding processes

Supporting meeting room technology, telephony, and audio-visual equipment

Promoting good cybersecurity practices and assisting with security-related enquiries

Maintaining accurate asset records and support documentation

Assisting with technology rollouts, testing, and continuous improvement initiatives

Ngā āhuatanga kei a mātou | What we offer

We’re committed to building an inclusive, respectful workplace where diversity is celebrated and everyone has the opportunity to thrive. We welcome people from all backgrounds and support equitable opportunities, open-minded collaboration, and the growth of cultural understanding.

To enable our people to succeed and make an impact, we offer:

Life and income protection insurance, health insurance, enhanced leave and superannuation (conditions apply); and relocation support where applicable

A Salary range of $68,000 to $80,000 per annum FTE (this will depend on the knowledge, skills and experience you have to offer)

Strong health, safety and wellbeing focussed culture

EAP support, wellness initiatives and access to Marlborough Chamber of Commerce retail discounts

Meaningful work that supports our people and community.

Ko ngā wheako ōu | About you

You may be an early-career IT professional or someone looking to take the next step in your technology career. We are interested in people who are enthusiastic about learning, passionate about customer service, and enjoy solving problems.

Ideally, you'll bring

A relevant IT qualification

Experience supporting Microsoft Windows, Microsoft 365, Teams, and mobile devices

A basic understanding of networking and cybersecurity principles

Experience in an ICT support environment (1-3 years preferred)

Excellent communication skills and the ability to explain technical concepts in simple language

Strong problem-solving and organisational skills

A commitment to continuous learning and improvement

A collaborative approach and a genuine focus on customer service

A full New Zealand driver's licence, or the ability to obtain on

Full legal rights to work in NZ (unfortunately we are unable to sponsor this position)

Ko wai mātou | About us

Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.

Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.

If you’re ready to make an impact in your community with Council - Tono mai | Apply now!

Applications close 5.00 pm on Sunday, 15 November 2026

For any additional information please reach out to Gilly Lawrence (IT Services and Infrastructure Manager) at [email protected]

We’re committed to ensuring our team goes home safe every day. Preferred candidates will be required to complete pre-employment checks to the employer’s satisfaction. These checks may include, but are not limited to, a criminal history check, confirmation of the right to work in New Zealand, and drug and alcohol testing for safety-sensitive roles.

IT Support Technician