Support, Time & Recovery (STaR) Worker

Support, Time & Recovery (STaR) WorkerNHS AfC: Band 4

Main area

• Star worker
• Grade
• NHS AfC: Band 4
• Contract
• Permanent
• Hours
• Full time - 37.5 hours per week
• Job ref

367-ACMS-101664

Site

North Herts Adult Community Mental Health Services

Town

HITCHIN

Salary

£28,392 - £31,157 per annum pro-rata

Salary period

Yearly

Closing

11/10/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Job overview

Please be aware that this role is NOT eligible for Sponsorship

We have an exciting opportunity for a Support, Time & Recovery (STaR) Worker to join our Adult Community Mental Health Services Team based in North Hertfordshire.

The area is well served with transport links to historic Hertfordshire and its glorious countryside as well as into London and beyond. We are looking for someone who is passionate about care delivering care to adults with mental health issues.

We can offer you a competitive salary, staff benefits package, excellent career development and training that comes from working for Hertfordshire Partnership University NHS Foundation Trust.

Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a "Good to Great" journey as we continue to innovate, improve, transform and deliver the very highest standards of care to the service users and communities that we serve.

Main duties of the job

You will work as part of a team which provides mental health services, focussing directly the on the needs of service users using the Support Time and Recovery Model.

• You will work across service and / or care group boundaries as necessary.

• To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources.

• To provide support, give time and thus promote recovery.

• All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Key Relationships

Service Users and their Carers

Immediate colleagues and Line Managers

HPFT Staff elsewhere in the Organisation and with other NHS organisations

External Organisations and bodies as necessary within the role

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

Duties and Responsibilities

• To provide support , give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

• To assist the key worker to assess, plan, implement and evaluate individual service user lead support / recovery plans focusing on providing settled accommodation solutions.

• Responsible for providing support to the Care Manager in the implementation of a recovery focussed care plan for an allocated number of individual service users.

• To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

• To positively promote independent living of service users within the community.

• To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.

• To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.

• To enable staff to provide support with daily 'living of ordinary lives'

• To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.

• To be responsible for reviewing information available to staff and service users for its quality and relevance.

• To help to identify early signs of relapse by monitoring the service users' progress, level of functioning and mental state and alert the appropriate staff involved in the service users' care.

• To report regularly to the Care Manager and appropriate key workers.

• To maintain accurate records as required by existing procedures, entering appropriate details on the service users' case notes / electronic patient records as necessary.

• To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

• To lead cross-service peer supervision groups of STR Workers.

• To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.

• To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.

• To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

• To respond to urgent situations emergencies or crises using local protocols.

• To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.

• To use information systems including information technology and be willing to undertake appropriate training.

• To attend and actively participate in training sessions, team / care plan review meetings and supervision as...