Switchboard Operator

Main Role Duties

Handle all internal and external telephone calls in a confident, courteous, and professional manner, including complex, distressing, or prolonged calls.

Maintain a thorough working knowledge of switchboard systems, emergency procedures, and Trust policies, and act appropriately when required.

Support the implementation of the Major Incident Policy , liaising with Senior Management, Ambulance Services, Police, and other external agencies as necessary.

Undertake reception duties and respond to all enquiries efficiently and professionally.

Issue and receive departmental and staff accommodation keys, ensuring they are signed in and out by authorised personnel and stored securely.

Monitor all hospital alarm systems and take appropriate action in accordance with local policies and procedures.

Respond to emergency alert systems, including cardiac arrest, trauma, and fire calls, in line with established procedures.

Complete weekly test calls for the Alertive emergency system .

Relay messages to external pager holders using the Flare paging system .

Liaise with Security and Portering Supervisors in the event of incidents or disturbances.

Maintain and update daily management, departmental, and medical on-call rotas using provided rota information.

Contact on-call staff as required via the Alertive system or telephone.

Ensure the accuracy of the switchboard directory, promptly reporting and updating any changes or queries.

Carry out all duties in accordance with Trust policies and procedures and under appropriate supervision. This job description may be amended to meet the evolving needs of the service, following discussion with the postholder and line manager.

Previous applicants for this role need not apply.