Systems Trainer

Fun close-knit and supportive team

Permanent based in Wellington at National Office

Help shape how AI capability is built across Corrections by supporting staff to confidently and safely use tools like Copilot. You'll turn ideas into practical learning solutions and contribute across the full journey, from concept through to delivery.

Mo te tunga | About the role

We have an exciting opportunity for a Systems Trainer to join us within our Infrastructure and Digital Assets group to support Corrections' strategic goals through design and delivery of learning solutions to people who use our IT systems and emerging AI tools.

We are looking for someone who is passionate about producing engaging and effective educational resources in an IT environment. You'll enjoy both businesses as usual and project environments and you'll be able to contribute throughout the learning solution lifecycle including needs analysis, design, development, delivery and evaluation of training and resources, using AI to work smarter and measure impact.

A key part of this role is AI enablement: building staff capability and confidence in using AI and digital tools alongside traditional systems training. You'll deliver AI literacy sessions, prompt-writing guidance, responsible-use and safe-use training, quick guides and FAQs, and help grow communities of practice. You'll support the safe, ethical and secure adoption of AI at Corrections, in line with organisational guidance.

You'll work closely with our AI and digital teams, subject matter experts and project teams to roll out AI capability across the business, and become a trusted go-to person and AI champion for staff.

Nga pukenga me nga wheako | Skills and experience

You'll have a natural ability to connect with any audience including front-line staff, subject matter experts, project teams, managers, and peers. You'll be comfortable working with groups face to face, assisting remotely and working independently to develop resources.

To be successful in the role you will have

A very strong customer service ethic and an ability to create people-centric systems and AI education

Experience of applying adult learning and educational techniques

Willingness to contribute to projects and influence others

Curiosity about AI and emerging technology, and a willingness to explore, test and learn new tools quickly

The ability to explain AI concepts, benefits and risks in plain language to non-technical audiences

Experience, or a strong interest, in using generative AI to design, develop or personalise learning content

An understanding of responsible and ethical AI use, including privacy, security and data classification

The ability to coach and support change, helping people move from AI-hesitant to AI-confident

* A current Driver's License (Class 1) and be able to be away from home overnight on occasion as some travel around New Zealand is required.

Utu a-tau | Salary

The midpoint of the salary range is $93,688 per annum and the full range (85%-120%) is $79,635 - $112,426 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mo matou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Tono inaianei | Apply Now

To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.

When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Please include an example of how you've used, or helped others use, AI or new technology in your work.

Applications close on: Wednesday 11 November 2026, 11pm, NZST.

If you have any questions or want to learn more about a career with us, contact [email protected] or visit careers.corrections.govt.nz.