Team Member - Customer Support - Lloyd Elsmore Park Pool and Leisure Centre

He angitūtanga: The opportunity

Auckland Council's Pools and Leisure department has an opportunity for a Team Member to join the Customer Support team at Lloyd Elsmore Park Pool and Leisure Centre in Highland Park.

Our Pools and Leisure Centres help more people get active and support our goal of making Tāmaki Makaurau the most active city in the world. This is a great opportunity to contribute to the local community while developing your skills in customer service and recreation.

You could expect to work on

Providing customer service to customers, community groups and visitors in a busy centre environment

Supporting membership enrolments and retention across fitness and aquatic services

Completing daily administration tasks, including cash handling

Assisting with bookings, appointments and other centre operations

Supporting the team to deliver a positive customer experience and maintain a safe, welcoming environment

This is a permanent, on-site, part-time position working 30 hours per week at Lloyd Elsmore Park Pool and Leisure Centre.

Our centre operates seven days a week, generally from 5:30am to 9:00pm. Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and public and school holidays, is essential. Working hours and shift patterns may vary according to business needs.

He kōrero mōu: About you

You will bring a customer-focused approach and an interest in sports, recreation or community services. Previous frontline customer service experience is preferred, with at least two years of experience desirable.

We will be looking for

Experience in customer service, ideally in a busy, customer-facing environment

Strong communication skills and the ability to respond to customer enquiries

Experience with administration, cash handling or membership systems

Basic computer skills and the ability to learn new systems and processes

Knowledge of health and safety practices and a commitment to providing an inclusive environment

A current First Aid Certificate is desirable. If you do not already hold one, support may be available to obtain it if you are successful.

We encourage you to apply even if you do not meet every requirement. We value transferable skills, a willingness to learn and the contribution you can make to our team.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

Applications close: 8th November 2026

Find a copy of the position description here: Click here

This role is a Band C

Hourly rate: $29.90 per hour

Our employer Kiwisaver contribution is additional to base salary offered.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

#workingforauckland #aucklandcouncil

The role is deemed safety-sensitive and will require a pre-employment drug and alcohol test prior to offer.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application, and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [email protected].

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.