Technical Account Manager 3139343 I.Html

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to enhance customer experiences.

##### Key responsibilities

Act as the primary technical liaison for a portfolio of top tier customers, ensuring smooth transitions from sales to ongoing operations

Continuously assess deployments for scalability and performance, providing strategic recommendations for improvements

Oversee technical support issues and coordinate cross-functional responses to ensure timely resolution and customer satisfaction

##### Required qualifications

Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role

Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations

Proven ability to troubleshoot performance and scalability challenges in production environments

Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges

Hands-on experience with Docker, Kubernetes, and operational considerations for running scalable production systems