Technical Services Engineer (Service & Delivery)

Tired of rolling out of bed in the middle of the night for emergency call-outs and ready to get some of your life back?Are you a proper engineer who wants to manage your workload remotely around family, work alongside a team of genuine geniuses, and learn within a high-trust environment?

Sprout People are partnering with Kwetta to find their next Product Support Engineer (Service & Delivery). If you are ready to unlock the potential of high-voltage power grids and power the future of electrification, this is your opportunity.

The Opportunity

Kwetta is looking for a Product Support Engineer (Service & Delivery) to ensure the reliable operation and successful deployment of Kwetta's ultra-fast EV charging and energy storage systems globally.

Reporting to the Head of Global Service, you will be the critical technical air-support system and escalation point for field service partners and global deployments. You won't just be handling standard IT tickets or doing mindless site visits; you'll be managing your workload remotely, analyzing system telemetry, solving complex hardware and software fault patterns, and owning product deliveries from pre-shipment setup through to operational

commissioning.

About Kwetta

Kwetta is on a mission to revolutionise the world of electric vehicle (EV) charging by unlocking the potential of high-voltage power grids. They specialise in developing ultra-fast EV charging solutions that efficiently recharge vehicles while optimising power-limited grids.

Built on a high-trust culture of Freedom & Responsibility, Pragmatism & Flow, and Customer Focus, Kwetta believes people perform at their best when given genuine agency to self-direct. They hustle with balance bringing incredible talent together to drive global decarbonisation without losing sight of well-being and personal life.

The Role (What you'll do)

OEM Technical Support: Act as the primary remote escalation authority for field-deployed systems, using charger/BESS monitoring platforms, system logs, and telemetry to diagnose and resolve faults.

Field Service Partner Support: Serve as third-line support, mobilising and enabling local field service providers with structured troubleshooting guidance, SOPs, and knowledge base articles.

System Monitoring & Fleet Performance: Proactively monitor global fleet performance to catch fault trends or communication issues early, driving continuous improvements in system uptime and MTTR.

Technical Delivery Coordination: Own the technical coordination of product deliveries managing pre-shipment readiness, software setup, installation planning, and commissioning validation.

Continuous Improvement: Feed structured technical evidence back to R&D to drive continuous product reliability, serviceability, and software improvements.

Operations & Maintenance Procedures: Develop practical, field-aligned operating procedures and preventative maintenance guidelines for hardware, software, and alarm recovery.

Who You Are (What you'll bring)

We are looking for a proper engineer with strong electrical/electronics acumen and real comfort working with backend systems, software tools, and data. You should have low ego, a growth mindset, and a desire to continuously learn within a supportive, high-trust environment.

Degree or equivalent hands-on experience in Electrical Engineering, EV Charging, Power Systems, Mechatronics, Instrumentation, or a related discipline.

Proven experience in a technical support, OEM engineering, or hybrid hardware/software systems engineering role.

Strong troubleshooting capability across electrical and software-controlled systems (reading system logs, telemetry, and management platforms).

Practical background working with or mobilising field service technicians, contractors, or delivery teams.

Excellent communication skills for high-stakes remote technical support, combined with an analytical approach to problem-solving.

Ability and willingness to travel both locally and internationally when required for commissioning or complex support events.

Experience with EV Charging systems (OCPP/CMS) or Battery Energy Storage Systems (BESS) is a major plus.

Familiarity with switchboard assembly, electrical fitting, or networking/communications troubleshooting is also a plus.

Why Join? (What's in it for you?)

This isn't just another engineering job; it's a chance to build a high-impact career while reclaiming your work-life balance.

Make a Real Impact: Shift away from brutal late-night call-outs to a structured, remote-first technical workflow where your work directly contributes to global decarbonisation and grid innovation.

Join an Expert Team: Surround yourself with a brilliant team of visionary engineers and leaders focused on true innovation, pragmatism, and high-quality engineering.

Grow With the Company: Enjoy genuine autonomy and freedom to self-direct your work in a high-trust, scaling global business with international travel exposure.

The Full Package:

Competitive Salary: Reflective of your technical skills and experience.

Relocation to Napier: $4k, plus support with schools, visa's, housing, and community network.

Health Insurance: Southern Cross Wellbeing One Health Insurance for you and your direct family.

True Flexibility: Flexible working hours designed around genuine well-being ("We hustle with balance") so you can manage your workload around family life.

A Supportive Environment: A vibrant culture where agency, accountability, and continuous learning are celebrated.

Please note: This is a job post-only option. By applying, your details will be processed through Sprout People on behalf of Kwetta.