Technical Support Manager 3132647 I.Html

Overseeing and coordinating technical support activities, the full-time Technical Support Manager will lead a team focused on customer issue resolution, technical assistance, and product troubleshooting in a remote environment.

##### Key Responsibilities

Lead and supervise a team of technical support engineers, assigning cases and monitoring progress while providing technical guidance

Oversee day-to-day technical support operations, ensuring customer issues are logged, triaged, and resolved according to service level agreements

Coordinate escalation activities and critical issue resolution efforts, collaborating with engineering teams to implement effective strategies for complex technical issues

##### Required Qualifications

Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field

Minimum of 5 years of experience in technical support or customer service engineering, with at least 2 years in a supervisory role

Experience with semiconductor products and technical troubleshooting

Familiarity with case management systems and knowledge bases

Solid understanding of technical support processes and escalation procedures