Technician - Service

Company description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description

Maintain and repair a diverse range of equipment and components to maximise reliability, performance, and operational availability. Build strong relationships with customers by actively communicating and coordinating with the Mackay Branch team, ensuring exceptional service delivery and a positive customer experience.

Key Responsibilities:

Diagnose, maintain and repair heavy equipment to maximise performance and minimise downtime.

Deliver high-quality workmanship in accordance with safety and manufacturer standards.

Conduct machine diagnostics and fault-finding using onboard monitoring systems.

Build strong relationships with customers through exceptional service and communication.

Complete accurate service reports, timesheets and job documentation.

Support the wider service team and branch operations as required.

Actively contribute to a safe and positive work environment.

Roster: Monday to Friday (5:2) with the potential to transition to a 7:7 roster, offering flexibility and an excellent work-life balance

Salary: Competitive salary package, tailored to your skills and experience, with a weekly pay cycle and overtime opportunities available.

Role Located: Mackay, QLD

What we are looking for:

Trade Qualification as a Diesel Fitter or equivalent.

Strong commitment to safety and safe work practices.

Proven diagnostic and troubleshooting skills.

Ability to read and interpret mechanical and electrical drawings.

Excellent communication skills and customer focus.

Current and valid driver's licence.

Previous experience with Komatsu or similar heavy equipment (highly regarded).

We offer

• Komatsu benefits:
• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• * Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.