Technology Support Associate 3135912 I.Html

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries and troubleshooting the T3 Platform effectively.

##### Key responsibilities

Respond to customer inquiries via telephone, chat, and email in a timely and professional manner

Utilize product knowledge to provide technical support and troubleshoot customer issues

Establish and maintain professional relationships with customers and co-workers to enhance service delivery

##### Required qualifications

High school diploma required; Associate's Degree or higher preferred

Minimum of 3 years experience in a customer service role, ideally in a contact center

Working knowledge of G-Suite applications, including Gmail and Google Docs

Strong organizational skills with the ability to multi-task effectively

Ability to acquire new skills quickly and adapt to changing environments